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SmartOffice incorporates the best of premise-based communications systems without the hefty price tag associated with phone systems. Utilize all or some of the SmartOffice features listed below to maximize your caller's experience: Automated Menus  SmartOffice allows you to configure menus of keypad options based on your specific business needs. Menus allow callers to use the phone keypad to reach the people, departments or information they need. Receptionist Routing Your SmartOffice number, when called, can deliver calls to a specific number (usually a receptionist) and if that number is busy or unanswered, SmartOffice will route the caller to a menu of options so the caller can still reach the person or information they need. Bulletins Bulletins provide outgoing information to callers such as hour of operation, driving directions etc. Dial by Name Dial by Name allows callers to enter the first few letters of a person's last name. Provided a match is found, the system will transfer the call to the appropriate person's phone number. Dial by Extension Dial by Extension allows a caller to enter the extension number of the person they wish to reach. Providing a match is found, the system will transfer the call to the appropriate person's phone number. Extensions Extensions provide each user associated with the SmartOffice a personal 2 to 5 digit number just like expensive phone systems. Fax store and forward The SmartOffice number, along with answering calls, receives and stores faxes. Callers wishing to send a fax simply enter your SmartOffice number into their fax machine and SmartOffice does the rest. SmartOffice stores the fax which may be viewed and printed by logging into your personal web site. Ordered Hunt Groups Ordered hunt groups allow you to create list of phone numbers that are called in a specific order. The caller is placed on hold and is played hold music. The first person in the Hunt Group to answer the phone will receive the call. Simultaneous Hunt Groups Simultaneous Hunt Groups allow you to create list of phone numbers that are all called at the same time. The caller is placed on hold and is played hold music. The first person in the Hunt Group to answer the phone will receive the call. Call Transfer Receive a call through SmartOffice and transfer that caller to any other phone or extension. Voicemail Each SmartOffice comes with a built in voicemail box. Voicemail messages may be listened to from any touch-tone phone or through the Web. Group Voicemail If your SmartOffice is configured with additional voicemail boxes, you may create group distribution lists to send and forward voicemail messages. Web Administration Each SmartOffice comes with an easy to use Web administration web site. Through the web site, you may change or modify virtually all aspect of your service including creating or changing Menus and Bulletins, setting up or changing the Weekly Schedule and much more. On line Call History On-line call history allows you to view a record of all calls in and out of your SmartOffice service. On line Invoice Viewing View all billing information including calling and tax charges. Search for current or achieved invoices. New Message Notification Message notification allows any pager, cell phone or email address to receive a short message alerting that a fax or voicemail has just been received. Automatic Call Back When a voicemail message is left in your SmartOffice voicemail box, the system "captures" the caller's phone number and allow you to call that person back by touching 2 keys while listening to the message. Scheduled Greetings/Menus The Weekly Schedule feature allows you to automatically activate different Menus based on time of day and day of week. Script Generator Once a Menu or Bulletin has been created, print out a script template to assist you in recording the greeting. |
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If you would like to speak with a customer representative, please contact us at 1-877-357-0756 |
